If your counter displays the above image you have not included the count name in your string?

1. In the string:
http://www.free-counter.co.uk/count-XXX.pl?count=countername&type=counterstyle

the count=countername is an instruction to our server to find the counter count for your web page! If you do not include this name the counter will not work! You need to insert these details exactly as you first received them in your html and your counter will work again.

In all cases you will not lose your existing Count of your counter!